Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. TEST-IMPL

Implementation Request

Required fields are marked with an asterisk*

<p>Pod Name to be given</p>

Powered by Jira Service Management
{"xsrfToken":"c199a7337bfc949314d1e7104e55a0129af9a8cc_lout","branding":{"id":"72","key":"ti","name":"TEST-IMPL","portalBaseUrl":"/servicedesk/customer/portal/72"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"72","key":"ti","projectId":10382,"serviceDeskId":72,"name":"TEST-IMPL","description":"<p>Welcome! You can raise a request for TEST-IMPL using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/72","reqTypes":[{"id":"238","name":"Billing / Subscription","descriptionHtml":"","callToAction":"Billing / Subscription","introHtml":"<p>Subscription related Queries are logged here</p>","icon":10508,"iconUrl":"https://support.getmanifest.bik.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[74],"key":""},{"id":"235","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>New Feature Requests are logged here</p>","icon":10539,"iconUrl":"https://support.getmanifest.bik.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[74],"key":""},{"id":"242","name":"Implementation Request","descriptionHtml":"","callToAction":"Implementation Request","introHtml":"<p>Client raises an Implementation Request for setup changes or support across flows, automations, chatbot, Voice AI, or configs.</p>","icon":10520,"iconUrl":"https://support.getmanifest.bik.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[74],"key":""},{"id":"243","name":"Implementation Request","descriptionHtml":"","callToAction":"Implementation Request","introHtml":"<p>Client raises an Implementation Request for setup changes or support across flows, automations, chatbot, Voice AI, or configs.</p>","icon":10472,"iconUrl":"https://support.getmanifest.bik.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[74],"key":""},{"id":"240","name":"Integration Support","descriptionHtml":"","callToAction":"Integration Support","introHtml":"<p>Raise this request to address the problems with Integrations</p>","icon":10629,"iconUrl":"https://support.getmanifest.bik.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[74],"key":""},{"id":"237","name":"Journey Changes / New Implementation","descriptionHtml":"","callToAction":"Journey Changes / New Implementation","introHtml":"<p>Raise this request for New Journey Implementation</p>","icon":10472,"iconUrl":"https://support.getmanifest.bik.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[74],"key":""},{"id":"239","name":"Product Related Queries","descriptionHtml":"","callToAction":"Product Related Queries","introHtml":"<p>Product Related Queries can be raised here</p>","icon":10541,"iconUrl":"https://support.getmanifest.bik.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[74],"key":""},{"id":"234","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"<p>Application issues will be logged here</p>","icon":10469,"iconUrl":"https://support.getmanifest.bik.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[74],"key":""},{"id":"241","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support.getmanifest.bik.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"236","name":"Escalate BIK","descriptionHtml":"","callToAction":"Escalate BIK","introHtml":"<p>Escalation enablement</p>","icon":10475,"iconUrl":"https://support.getmanifest.bik.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[],"key":""}],"reqGroups":[{"id":74,"name":"General"}],"orderMapping":{"74":[243,242,234,235,237,238,239,240]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":72,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjYxNDJiMC02ODA2LTQ5NjItYjg0Mi04YjMwODNhNmI3ODciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTIxNDQwMTk1NDAiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3OTkyMjQwMiwibmJmIjoxNzc5OTIxMjAyLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.q0V7ntCjKiTtCL_xtw89QfdZ-iRkjGnLHs3_bxeex-g","targetCollection":"upload-user-collection--2144019540","endpointUrl":"https://api.media.atlassian.com","clientId":"d66142b0-6806-4962-b842-8b3083a6b787","tokenDurationInMins":20}},"reqCreate":{"id":243,"projectId":10382,"issueType":{"id":"10413","name":"Implementation Request"},"form":{"name":"Implementation Request","descriptionHtml":"","callToAction":"Implementation Request","intro":"<p>Client raises an Implementation Request for setup changes or support across flows, automations, chatbot, Voice AI, or configs.</p>","instructions":"","icon":10472,"iconUrl":"https://support.getmanifest.bik.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10158","fieldConfigId":"10317","label":"Pod Name","description":"<p>Pod Name to be given</p>","descriptionHtml":"<p>&lt;p&gt;Pod Name to be given&lt;/p&gt;</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10392","label":"CRM","selected":false,"children":[]},{"value":"10393","label":"Integrations","selected":false,"children":[]},{"value":"10394","label":"Chatbot","selected":false,"children":[]},{"value":"10395","label":"Campaigns","selected":false,"children":[]},{"value":"10397","label":"Widgets","selected":false,"children":[]},{"value":"10534","label":"Data","selected":false,"children":[]},{"value":"10396","label":"Onboarding","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/72/create/243","requestValidateBaseUrl":"/servicedesk/customer/portal/72/validate/243","calendarParams":{"firstDay":0,"date":"2026-05-28T04:03:23+0530","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjYxNDJiMC02ODA2LTQ5NjItYjg0Mi04YjMwODNhNmI3ODciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTIxNDQwMTk1NDAiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3OTkyMjQwMywibmJmIjoxNzc5OTIxMjAzLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.kJvDZl9ePHyGQLgZ6IIne-UwJVFK9i4ybvU6zWwXEnU","targetCollection":"upload-user-collection--2144019540","endpointUrl":"https://api.media.atlassian.com","clientId":"d66142b0-6806-4962-b842-8b3083a6b787","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=bikayiapp","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c199a7337bfc949314d1e7104e55a0129af9a8cc_lout","baseUrl":"https://support.getmanifest.bik.ai/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://bikayiapp.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d66142b0-6806-4962-b842-8b3083a6b787","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"1c865a6fa26e4ff6a6ad1d58d99b7492","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://bikayiapp.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}